Refund policy

General Policy & Timeframe

We offer returns and exchanges within 30 days of purchase. Customers are responsible for return shipping costs.

Change-of-mind requests are accepted only if the item has not yet shipped. Returns for wrong sizing are not accepted. Please check size charts carefully!

What's Covered (Refunds/Exchanges)

Manufacturing Defects: Holes, misprints, wrong colors, poor print quality.

Shipping Damage: Items arriving broken or damaged during transit (requires photo proof).

Incorrect Item: You received a different product than what you ordered.

What's Not Covered (Exceptions)

Buyer's Remorse: Change-of-mind requests are accepted only before the item has shipped. Returns for wrong sizing are not accepted (refer to size guides!).

Incorrect Address: Packages returned due to customer-provided wrong address (may get product refund only).

Customization Errors: Mistakes made by the customer during design submission.

How to Request a Return/Refund

Contact us at hello@shopeverydayfestive.com within 30 days of purchase to request a return or exchange.

Include your order number and clear photos/videos of the issue.

Process for Approved Claims

For approved returns, customers receive a refund and, after the item has been returned, a 25% discount code for a future purchase. Customers pay return shipping.

The 25% discount code is provided in addition to the refund, not instead of it.